Privacy policy

Last Updated: September 13, 2026

1. Introduction

Welcome to our online store.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our digital educational eBooks, or interact with our services.

We respect your privacy and are committed to handling your personal information responsibly.

By using our website or purchasing our Products, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

When you use our website or purchase a Product, we may collect the following information:

2.1 Personal Information

Depending on how you interact with our Store, we may collect:

• Full name.
• Email address.
• Billing and payment-related information.
• Contact details provided during checkout or customer support.
• Order details, including purchased Products and order number.
• Information you voluntarily provide when contacting us.

2.2 Payment Information

Payments may be processed through third-party payment service providers.

We generally do not directly collect or store your complete debit card, credit card, or other payment credentials on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

2.3 Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address.
• Browser type and device information.
• Operating system.
• Website pages visited.
• Referring website.
• Approximate location derived from technical information.
• Website usage and interaction data.

The actual information collected depends on the services and technologies enabled on our website.

3. How We Use Your Information

We may use your information for the following purposes:

1. To process and fulfill your orders.
2. To deliver purchased digital eBooks through email download links.
3. To send order confirmations, payment notifications, and delivery emails.
4. To provide customer support and resolve download or technical issues.
5. To maintain and improve our website and customer experience.
6. To prevent fraud, abuse, unauthorized access, and piracy.
7. To maintain purchase records and comply with applicable legal obligations.
8. To send promotional or marketing communications where permitted by applicable law and, where required, with your consent.

We do not use your personal information for purposes unrelated to our business activities without an appropriate legal basis or your consent where required.

4. Digital Product Delivery and Download Links

Our Store sells digital educational eBooks only.

After successful payment, your purchased Product is delivered electronically to the email address provided during checkout.

The download email may contain a link to access your purchased digital Product.

We may process information such as:

• Email address.
• Order number.
• Purchased Product.
• Download link or download authorization.
• Download count or download activity.
• Technical information related to download access.

This information may be used to deliver your Product, enforce download limits, prevent unauthorized distribution, and provide customer support.

Each purchase may include a maximum of 3 downloads through the provided download link, as described in our Terms of Service and applicable product information.

Please do not share your download link with other individuals.

5. Shopify and Service Providers

Our Store is operated using Shopify or related Shopify services.

Shopify may process personal information necessary to provide website hosting, checkout, order management, security, and other e-commerce functions.

We may also use third-party service providers for:

• Payment processing.
• Digital product delivery.
• Email delivery.
• Website analytics.
• Customer support.
• Fraud prevention and security.

These providers may process your information according to their own privacy policies and applicable legal requirements.

We encourage you to review the privacy policies of relevant third-party services.

6. Payment Processing

We may use third-party payment gateways, such as Razorpay, Cashfree, or other payment providers made available on our Store.

Payment providers may collect information necessary to process and verify transactions, including payment details, billing information, and transaction-related data.

We do not control the privacy practices of third-party payment providers.

Please review the privacy policy of the payment provider used for your transaction.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, security, and user experience.

Cookies may be used for purposes such as:

• Maintaining shopping cart and checkout functionality.
• Remembering preferences.
• Understanding website traffic and usage.
• Measuring advertising and marketing performance.
• Improving website functionality and security.

Some cookies may be placed by third-party services integrated with our Store.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality or checkout.

Where required by applicable law, we will obtain consent for non-essential cookies and similar technologies.

8. Google Analytics and Website Analytics

We may use Google Analytics or similar analytics services to understand how visitors use our website.

These services may collect information such as:

• Website interactions.
• Device and browser information.
• Traffic sources.
• Pages visited.
• Approximate geographic information.
• Website performance data.

Analytics information helps us understand customer behavior and improve our website.

Where applicable, analytics services may use cookies or similar technologies.

You can learn more about Google's privacy practices by visiting:

https://policies.google.com/privacy

9. Marketing and Advertising

We may use advertising and marketing services, including services provided by Meta, Google, or other advertising platforms.

These services may process information about website visits, interactions, or purchases to measure advertising performance and, where permitted, deliver relevant advertisements.

We will use such services in accordance with applicable law and relevant platform settings.

You may be able to manage advertising preferences through the settings provided by the relevant advertising platform.

We do not sell your personal information to advertisers.

10. How We Share Your Information

We may share personal information with trusted third parties only when reasonably necessary for legitimate business purposes, including:

• Shopify and e-commerce service providers.
• Payment processors.
• Digital product delivery providers.
• Email service providers.
• Analytics and advertising service providers.
• Website security and fraud prevention providers.
• Professional advisers, where necessary.
• Government authorities or law enforcement where required by law.

We do not sell or rent your personal information to third parties.

We may disclose information where necessary to protect our rights, enforce our Terms of Service, prevent fraud, or comply with legal obligations.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining order records.
• Providing customer support.
• Managing digital product delivery.
• Preventing fraud and unauthorized access.
• Complying with legal, tax, accounting, and regulatory obligations.
• Resolving disputes and enforcing agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may delete it or securely anonymize it, subject to legal obligations and legitimate business needs.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your email account and download links secure and should not share your purchase credentials or download links with others.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of information where legally permitted.
• Requesting information about how your personal information is used.
• Withdrawing consent where processing is based on consent.
• Opting out of promotional emails.
• Raising a complaint regarding the handling of your personal information.

To exercise an applicable right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal or operational limitations.

14. Promotional Emails

If you subscribe to marketing communications or otherwise provide consent where required, we may send you information about new Products, offers, updates, or educational materials.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the email or by contacting us.

Transactional emails, such as order confirmations and digital download instructions, may still be sent when necessary to fulfill your purchase.

15. Children's Privacy

Our website is not intentionally directed toward children who are below the minimum age required to use online services under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

17. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: neuroscriptrx@gmail.com

Store/Brand Name: Neuroscript Rx

Business Address: DLF Capital Greens, Moti Nagar, West Delhi, Delhi, INDIA

We will make reasonable efforts to respond to privacy-related inquiries within a reasonable period.

19. Governing Law

This Privacy Policy shall be governed by the applicable laws of India, subject to any mandatory rights and protections available to you under applicable law.