Refund policy

Last Updated: September 13, 2026

1. Overview

Thank you for purchasing from our store.

We sell digital educational eBooks in PDF format. Since our Products are delivered electronically, no physical goods are shipped, and physical returns are not applicable.

This Return & Refund Policy explains the conditions under which refunds, replacements, or technical assistance may be provided for digital purchases.

By purchasing from our Store, you acknowledge and agree to the terms of this policy, subject to applicable consumer protection laws.

2. Digital Products — No Physical Returns

All Products sold through our Store are digital goods.

Our eBooks are delivered electronically through an email containing a download link. Therefore:

  • No physical product is shipped.
  • No physical return is required.
  • There is no physical return address for digital Products.
  • Physical shipping and return charges do not apply.

3. Refund Policy

Due to the digital nature of our Products, we generally do not offer refunds once the purchased Product has been downloaded or accessed.

Digital Products may be immediately delivered and accessed after purchase. Once a Product has been downloaded or accessed, it may not be possible to recover or verify the digital copy.

However, we may consider refund requests in the following circumstances, subject to applicable law and our assessment of the issue.

3.1 Duplicate Payment

If you have been charged more than once for the same order due to a duplicate payment, please contact us.

After verification, we may issue a refund for the duplicate transaction.

3.2 Payment Successful but Product Not Delivered

If your payment was successfully completed but you did not receive the download email or access to your purchased Product, please contact us.

We will first attempt to resolve the delivery issue by providing the appropriate download link or restoring access where possible.

If the issue cannot be resolved within a reasonable period, a refund may be considered, subject to applicable law.

3.3 Corrupted or Defective Digital File

If the downloaded ZIP file is corrupted, incomplete, or technically defective, please contact us.

We may attempt to:

  • Provide a replacement download link.
  • Restore access where appropriate.
  • Provide a corrected or functional version of the Product.
  • Offer another reasonable resolution depending on the circumstances.

If the issue cannot be resolved, a refund may be considered where applicable.

3.4 Unauthorized or Fraudulent Transactions

If you believe that a transaction was made without your authorization, please contact us immediately.

We may investigate the transaction and take appropriate action in accordance with applicable law and payment provider procedures.

4. Download Limit and Refund Eligibility

Each purchase includes a maximum of 3 downloads through the provided download link.

Please note:

  • The download link is intended for the purchaser's personal use.
  • Downloading the Product multiple times does not create a new purchase or refund entitlement.
  • A refund request based solely on having used all 3 permitted downloads will generally not be accepted.
  • Sharing or distributing the download link may result in access restrictions.

If you experience a genuine technical problem preventing access to your purchased Product, contact us before exhausting the download limit where possible.

5. Change of Mind or Accidental Purchase

Refunds are generally not available for:

  • Change of mind after purchase.
  • Accidental purchase of the wrong Product.
  • Failure to read the Product description before purchasing.
  • Failure to check the file format or file size before purchase.
  • Inability to open ZIP or PDF files due to incompatible software or device limitations.
  • Failure to download the Product within a reasonable period.
  • Failure to check the email inbox or spam folder.

However, we encourage customers to contact us if they have a genuine issue. We may review individual cases at our discretion, subject to applicable law.

6. Product Description and Compatibility

Before purchasing, customers should carefully review the Product description.

Our digital ebook bundle may contain:

  • 21 educational eBooks.
  • PDF files contained in one ZIP archive.
  • Approximately 155 MB total download size.

Customers are responsible for ensuring that their device has:

  • Sufficient storage space.
  • A stable internet connection.
  • Software capable of opening ZIP files.
  • A compatible PDF reader.

Differences in device performance, software compatibility, or personal preferences do not automatically qualify for a refund.

7. How to Request a Refund or Technical Support

If you believe you are eligible for a refund or require assistance with your digital Product, please contact us.

Include the following information:

  • Order number.
  • Name used during purchase.
  • Email address used during checkout.
  • Date of purchase.
  • Description of the issue.
  • Relevant screenshots or payment details, where helpful.

Email: saleemsaifi@gmail.com

We may request additional information to verify your purchase and investigate the issue.

Please do not share your payment card number, CVV, password, or other sensitive payment credentials with us.

8. Refund Processing

If a refund is approved, it will generally be processed through the original payment method, where possible.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.

We will communicate the refund decision and any relevant processing information through the contact details provided by you.

9. Consumer Rights

This policy does not exclude or limit any rights, remedies, guarantees, or protections that cannot legally be excluded under applicable law.

Where applicable law provides a right to a refund, replacement, correction, or other remedy for a defective digital product or an issue with the supply of digital content, those rights will apply.

Nothing in this policy is intended to restrict your statutory consumer rights.

10. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this policy before making a purchase.

11. Contact Us

For refund requests, technical support, or questions regarding this policy, please contact us:

Email: neuroscriptrx@gmail.com

Store/Brand Name: Neuroscript Rx

Thank you for choosing our store.